Shipment processing time
All orders are processed within 2 business days. Shipments do not occur on weekends or holidays.
Any delays due to high volume of orders will be informed within the 2 business days to the customer via registered email or cellphone.
Shipment confirmation and order tracking
Once order is processed, customer will receive Shipment Tracking Number via registered email or cellphone.
Customs, duties, and taxes
MidnightBandit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
MidnightBandit is not liable for any products lost during shipping. If you received your order damaged, please contact the shipping carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
This section outlines the terms and conditions for international shipments from the US. Please read this policy carefully before placing an order.
Shipping Methods and Carriers:
We offer international shipping through trusted carriers such as FedEx, UPS, DHL, and USPS. During the checkout process, you will be presented with the available shipping methods and associated costs based on your destination country, package weight, and dimensions. Please select the preferred shipping method that best suits your needs.
Customs, Duties, and Taxes:
All international shipments are subject to customs duties, taxes, and fees levied by the destination country. These charges are not included in the purchase price or the shipping cost paid to us. As the recipient, you are responsible for paying any applicable customs duties, taxes, and fees upon delivery. Customs policies and charges vary by country, so we recommend contacting the customs office in your destination country for more information.
Shipping Time:
The estimated shipping time for international orders varies depending on several factors, including the destination country, selected shipping method, and customs clearance process. Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment. Please note that international shipping times may be longer than domestic shipments due to customs procedures and other international shipping considerations.
Order Processing and Handling Time:
We strive to process and ship orders promptly. However, please allow for a processing and handling time of 1-3 business days before your order is dispatched. This time is necessary for order verification, packaging, and completing any required paperwork for international shipments.
Restricted Items and Prohibited Destinations:
Certain items may be restricted or prohibited from international shipping due to legal restrictions, customs regulations, or safety concerns. We comply with all applicable laws and regulations, and it is your responsibility to ensure that the items you order can be legally imported into your destination country. Please review the list of restricted items and prohibited destinations before placing an order. If you have any doubts or questions, contact our customer support team for clarification.
Lost or Damaged Shipments:
We take great care in packaging and shipping your order to ensure it arrives in excellent condition. However, we cannot be held responsible for any lost or damaged shipments that occur during transit. In the event of such an occurrence, we will work closely with the selected carrier to resolve the issue and assist you in filing any necessary claims.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Please use this tracking number to monitor the progress of your shipment on the carrier's website. If you have any questions or concerns regarding the tracking of your order, feel free to reach out to our customer support team for assistance.
Customer Support:
If you have any questions, concerns, or need further assistance regarding your international shipment, our customer support team is here to help. Please contact us, and we will gladly provide you with any necessary information or updates regarding your order.
Returns Policy
MidnightBandit offers a free of charge 30-day period for returns or replacements, on eligible products. To know how to start a return process, please refer to our Refund Policy.
Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version of the policy available on our website or contact our customer support for any updates or clarifications.
By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this shipping policy.
